Ordering info

Even if we can provide you most articles within a few days past your purchase, it is possible that a desired item isn't readily available. For this reason and in the prospect of a shortage, please allow 1 to 10 weeks to produce depending on the maker's agenda. Allow us also up to 72 hours at most to e-mail you an estimate delivery date. We will not modify any prices after a purchase is confirmed.

Shipping costs combined with delivery destinations obviously alter from client to client, therefore we offer different delivery methods to acquire the goods:

1) When you make a purchase you may choose between 4 shipping methods for most destinations (due to shipping policies some countries only benefit from 2 methods, sometimes only one method)

2) You can take arrangements for your shipping preferences and the related costs during the payment procedure (see shopping basket) where the charges will be displayed according to the items included in the shopping cart and based on the total weight.

3) Duties and Taxes : the goods are shipped from Thailand, thus it is possible that your country's customs will affix additional import duty charges upon arrival.

International orders are subject to duties, taxes, custom charges and limitations. The recipient is responsible for the payment of applicable duties, taxes and other possible fees. If you are in doubt, contact your customs office for information on duties, taxes and restricted items.

We pack each item individually and then group them (if more than one was purchased) according to the contents of your purchase order. If you have further inquiries about ordering and shipping, contact us at cozun@cozun.com (in English, French or German).

You can use Visa Delta, Visa and MasterCard credit cards or PayPal to fund your payment.

1) You place you order by telling us the article and details you desire, either via "the put in basket" and checkout method, or by contacting us directly through e-mail telling us your shopping wishes.

2) We reply to you telling you the expected production time (if not in stock) - and estimated delivery/shipping costs (in case you contact us by e-mail)

3) You confirm your order (some occurrence, like a discount voucher, might solicit a deposit amount)

4) After confirmation and payment reception we put your order in our production planning (in case the goods aren't readily available)

5) When your purchase is ready we inform you and send you a few photos of it for testimony

6) You transfer the due (or remaining) sum to our bank account

7) After we checked on our bank account that the money has arrived, we dispatch the merchandise to you


	Ordering information page
	* Step by step description for payments via bank transfer Even if we can provide you most articles within a few days past your purchase, it is possible that a desired item isn't readily available. For this reason and in the prospect of a shortage, please allow 1 to 10 weeks to produce depending on the maker's agenda. Allow us also up to 72 hours at most to e-mail you an estimate delivery date. We will not modify any prices after a purchase is confirmed. Shipping costs combined with delivery destinations obviously alter from client to client, therefore we offer different delivery methods to acquire the goods: 1) When you make a purchase you may choose between 4 shipping methods for most destinations (due to shipping policies some countries only benefit from 2 methods, sometimes only one method) a) EMS - an express delivery service, in this case as swift as possible b) By air - for rapid delivery service, well, by air to some extent c) Economy air (SAL) - cheaper but also much slower than by air d) Surface parcel - regular, unhurried delivery for lesser charges 2) You can take arrangements for your shipping preferences and the related costs during the payment procedure (see shopping basket) where the charges will be displayed according to the items included in the shopping cart and based on the total weight. 3) Duties and Taxes : the goods are shipped from Thailand, thus it is possible that your country's customs will affix additional import duty charges upon arrival. International orders are subject to duties, taxes, custom charges and limitations. The recipient is responsible for the payment of applicable duties, taxes and other possible fees. If you are in doubt, contact your customs office for information on duties, taxes and restricted items. We pack the goods as safe as possible to avoid any damage exposure. We pack each item individually and then group them (if more than one was purchased) according to the contents of your purchase order. If you have further inquiries about ordering and shipping, contact us at cozun@cozun.com (in English, French or German). You can use Visa Delta, Visa and MasterCard credit cards or PayPal to fund your payment. In case you opt for payments via bank transfer 1) You place you order by telling us the article and details you desire, either via "the put in basket" and checkout method, or by contacting us directly through e-mail telling us your shopping wishes. 2) We reply to you telling you the expected production time (if not in stock) - and estimated delivery/shipping costs (in case you contact us by e-mail) 3) You confirm your order (some occurrence, like a discount voucher, might solicit a deposit amount) 4) After confirmation and payment reception we put your order in our production planning (in case the goods aren't readily available) 5) When your purchase is ready we inform you and send you a few photos of it for testimony 6) You transfer the due (or remaining) sum to our bank account 7) After we checked on our bank account that the money has arrived, we dispatch the merchandise to you

	Refund* request is possible within 7 days after purchase date (1) or 7 days after receipt of the goods (2). Refund action is effected within 30 days after approval. 1 - In the case the purchase is cancelled within 7 days after the issued order and payment, the total imbursement will be returned. 2 - In the occasion that for any reasons you wish a refund after receipt of your purchase, you must return at your cost the goods in their original state and packaging within 7 days of the reception time (the stamp or delivering slip date of your returned parcel being proof) to allow us to refund you the cost of the returned items and the initial delivery charges. In case the recovered goods are not in their primary state, we reserve us the right to compensate with an arbitrary amount only plus delivery charges. 2b - In case we supplied you with substitute or the wrong goods, all return costs will be accountable to coZun.com additional to your total refund. 2c - If for any reasons the delivered items are considered defective, return them to us and if we agree with your judgment we will replace them free of charge, your return costs as well paid by us. But if we evaluate the concerned item(s) as appropriate, we will return them to you at your costs for the entire journeying process. * Refunds are not applicable to custom made related goods! Feel free to inquire more about any product by clicking the appropriate tell me button.